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Refund Policy

1. Overview

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a refund in accordance with the terms outlined below.

2. Eligibility for Refunds

You may request a refund if:

  • The item is unused, and in its original condition

  • The item is returned in its original packaging

  • The request is made within 14 days of receiving your order

  • You provide a valid proof of purchase (e.g., receipt or order confirmation)

3. Non-Refundable Items

The following items are not eligible for refunds:

  • Gift cards or vouchers

  • Downloadable/digital products

  • Perishable goods

  • Personalised or custom-made items

  • Items marked as final sale

4. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, or incorrect:

  • Contact us within 14 days of delivery

  • Provide photos or evidence of the issue

  • We will offer a replacement, repair, or full refund (including delivery costs where applicable)

5. How to Request a Refund

To initiate a refund, please:

  1. Contact us at service@newportpowercontrol.co.uk

  2. Provide your order number and details of the issue

  3. Wait for confirmation and return instructions

Do not send items back without approval.

6. Returns Process

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a trackable shipping method

  • We are not responsible for items lost in transit

7. Refund Processing

  • Once we receive and inspect your return, we will notify you of the outcome

  • If approved, refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear in your account (depending on your bank)

8. Late or Missing Refunds

If you haven’t received your refund:

9. Exchanges

We only replace items if they are defective or damaged. Please contact us to arrange an exchange.

10. Cancellation Rights (UK/EU Customers)

If you are a customer in the UK or EU, you have the right to cancel your order within 14 days of receiving it under consumer protection laws. You must return the item unused and in its original condition.

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