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Shipping Policy

1. Overview

Newport Power & Control is committed to ensuring reliable, timely, and secure delivery of all products and components. This Shipping Policy outlines our procedures, timelines, responsibilities, and conditions related to the shipment of goods.

2. Order Processing Time

  • All orders are processed Monday to Friday (excluding public holidays).

  • Standard processing time is 1–3 business days after order confirmation and payment clearance.

  • Custom-built, engineered, or made-to-order items may require extended lead times, which will be communicated at the point of sale.

3. Shipping Methods & Carriers

We work with trusted logistics providers to deliver goods safely and efficiently. Depending on the size, weight, and urgency of the order, we may use:

  • Parcel carriers (e.g., UK courier services)

  • Freight carriers (palletised shipments)

  • Specialist transport services (for heavy or sensitive electrical equipment)

The selected carrier will be determined based on:

  • Delivery location

  • Shipment size/weight

  • Customer preference (if specified)

4. Shipping Rates

Shipping costs are calculated based on:

  • Weight and dimensions of the goods

  • Delivery location

  • Type of service (standard, express, or freight)

Where applicable:

  • Shipping fees will be displayed at checkout or included in your quotation

  • Some large or complex shipments may require a custom shipping quote

5. Delivery Time frames

Estimated delivery times after dispatch:

  • UK Mainland: 1–3 business days

  • Remote UK Areas: 2–5 business days

  • International Deliveries: 3–10 business days (depending on destination and customs clearance)

Please note: These are estimates and not guaranteed delivery dates.

6. Dispatch Confirmation & Tracking

Once your order has been dispatched:

  • You will receive a shipping confirmation email

  • Tracking information will be provided where available

  • Freight deliveries may include booking coordination for delivery slots

7. Delivery Requirements

  • Customers must ensure that someone is available to receive and sign for goods where required

  • For large or pallet deliveries:

    • Suitable access must be provided

    • Appropriate unloading facilities (e.g., forklift) may be required unless otherwise agreed

Failure to meet delivery conditions may result in:

  • Redelivery charges

  • Storage fees

8. Damaged or Missing Items

If your shipment arrives damaged or incomplete:

  1. Note the issue on the delivery receipt (if possible)

  2. Notify Newport Power & Control within 48 hours of delivery

  3. Provide:

    • Order number

    • Photographic evidence

    • Description of the issue

We will investigate and arrange a replacement, repair, or refund where appropriate.

9. Lost or Delayed Shipments

While we strive for timely deliveries:

  • Newport Power & Control is not liable for delays caused by:

    • Carrier issues

    • Weather conditions

    • Customs clearance

    • Events outside our control

However, we will:

  • Assist in tracking shipments

  • Liaise with carriers to resolve issues

10. International Shipping & Customs

For international orders:

  • Customers are responsible for:

    • Import duties

    • Taxes (VAT, GST, etc.)

    • Customs clearance fees

Failure to pay applicable charges may result in:

  • Shipment delays

  • Return of goods at the customer’s expense

11. Split Shipments

Where necessary:

  • Orders may be shipped in multiple consignments

  • This may occur due to stock availability or product origin

  • Customers will be notified if split shipments are required

12. Collection Option

Customers may choose to collect orders directly:

  • Collection must be arranged in advance

  • Proof of order and identification is required upon pickup

  • Collection times will be confirmed by our team

13. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details.

Newport Power & Control is not liable for:

  • Delays or losses due to incorrect addresses

  • Additional charges resulting from re-delivery or rerouting

14. Returns & Shipping Costs

  • Shipping costs are non-refundable, unless the return is due to our error

  • Return shipping is the responsibility of the customer unless otherwise agreed

(Refer to our Returns Policy for further details.)

15. Contact Information

For any shipping-related enquiries, please contact:

Newport Power & Control
Email: service@newportpowercontrol.co.uk
Phone: 01642 716501

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